For the last several years, I have been working in a small team, both building and deploying products that power upwards of half a million live video events a year, as well as forming the backbone of various TV services across Europe. For some customers, it has been half a decade since we received a support call and indeed it is a virtual non-happening that anybody has to solve a problem in production. A lot of this results from our use of OTP, and there are then wider patterns that have arisen across our code-bases and even the manner in which we provide support to our clients. In this session, we will be using code and examples from real-world projects to demonstrate how we build, deploy, and then support hundreds of services/workloads across both the cloud and our on-premise high density units in production, as well as also covering how our services carry on delivering content even when servers are catching fire or somebody has spilled coffee on the data centre power supply.