Treat your employees as customers

Key takeaways
  • We will explore the concept of management-as-a-service and how treating your employees as customers can help us design better ways of managing organizations.
  • We will cover the four core jobs of management

In the past years, there has been a lot of progress made to improve management in our organizations. We are doing our best to move away from cumbersome processes that are pushed down on employees to more novel ways of leading organizations. We are on a quest to re-invent management.

The problem with this noble mission is that most people still assume that there is ONE correct way of managing companies. Our LinkedIn feeds are full of 10 best ways of leading people, books great leaders read and the right way of being agile. We are oversimplifying the problem and desperately looking for one-size-fits-all solutions.

What if we instead think of management as a collection of services an organization provides for coordinating work, leading people, making decisions and reaching objectives? What if we start designing management practices as experiences optimized for people-workplace-fit? What if we would charge employees for these services? Would they purchase them? Would they even love them?


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