Don't Take It Personally

Key takeaways
  • How to better identify situations where you may be personalizing
  • Ways to reorient thinking back to objectified view vs personalized view
  • How to improve communication to avoid negatively received feedback

Receiving feedback can be tough. It can be hard to remember that it is meant to help improve work going forward, not to point out current flaws. It can be incredibly easy to take feedback or comments personally in the workplace, but what is the impact when we do so? When we personalize situations we tend to lose sight of the bigger picture. It becomes easier to focus in on minute details and not look at the overall context in which the feedback is being given. The impacts of this lower level of focus can result in wasted time from; chasing the wrong issues, laying blame, making up excuses, refusing to ask for help, and ultimately avoiding discussions around the root cause and ways to improve. This talk will draw on experiences and examples of situations such as; testing debriefs bug discovery, and inter team projects and discuss tactics for each on staying objective and productive. When we look at feedback and comments objectively, our teams become stronger as a result.

Bailey Hanna

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