Niklas Modig was researching at the Center for Innovation and Operations Management at Stockholm School of Economics between 2003 and 2018 and is today one of the leading thought leaders within lean and operational excellence in Europe. He has been living for extended periods in Japan and reads, writes, and speaks Japanese fluently. . As the first and only foreign researcher in the world Niklas was given access to conduct a in-depth study of Toyota Motor Corporation’s most high-performing service systems. He has spent thousands of hours inside Toyota trying to understand the depth of their philosophy.